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Publication Date

5-19-2022

Abstract

This article focuses on adaptations organizations made as a result of COVID-19. The purpose was to determine what changes have been made, and how staff/volunteers believe those changes impacted the organization. Oliver’s (1977; 1980) expectation confirmation theory served as the theoretical framework. The researchers collected data via survey. Organizations experienced budget cuts, modified programming, and postponed chapter expansion, among others. Participants experienced an increase in virtual meetings and discussed the effectiveness of technology. Eighty-nine percent believe their relationships with undergraduate chapters remained consistent or grew stronger during the pandemic. The article concludes with strategies for campus-based professionals and organizations as they navigate changes that may be permanent in the post-pandemic world.

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