Date Awarded


Document Type


Degree Name

Doctor of Education (Ed.D.)




Roger Baldwin


In recent years, supermarkets have become more complex and challenging to operate. Many supermarkets offer an expanded selection of products and services not found in the traditional format. These new generation supermarkets have been labeled by the Food Marketing Institute (FMI) as superstores. The purpose of this study was to identify a competency model needed to successfully operate a superstore over the next 5-10 years. In addition, the study sought to identify the core competencies that formulate the superstore competency model and to compare the results of the model to the Contemporary Store Manager Model which was created from a similar study conducted in 1984. The Contemporary Store Manager Model identified three distinct roles of the 1984 contemporary store manager. These roles were culture builder, local strategist, and computer-assisted analyst. The findings presented in this study can provide a blueprint for professional development programs established by the retail food industry and higher education.;This study utilized three panels of experts to generate and validate the core competencies required to be successful in a superstore over the next 5-10 years. The first panel consisted of eight superstore managers from Ukrop's Super Markets who were rated as outstanding performers. This group generated the initial pool of core competencies. The second panel consisted of 10 well-known supermarket industry experts. These individuals rated the initial pool of competencies created by the superstore managers. The third panel of experts consisted of 29 senior leaders from the most innovative supermarkets in the United States. These individuals rated the results of the second panel. The final pool of core competencies was clustered by the panel of superstore managers to create the Superstore Competency Model.;The Superstore Manager Competency Model consists of 46 core competencies bundled into four clusters. The clusters include the ambassador, the educator, the technician, and the futurist The four clusters identified in this model are generally consistent with the roles identified in the Contemporary Store Manager Model. The new model provides greater clarity in terms of the core competencies.;The Superstore Competency Model can be utilized by the supermarket industry as well as the field of higher education to build curriculums targeted to the professional development of the superstore manager. These curriculums could involve undergraduate degrees, certificates, and non-credit seminars. Further research could focus on using the results to build superstore manager selection systems.



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